🛡 Privacy Policy & Legal Notice (Impressum)
This Privacy Policy and Legal Notice explains how IceHouse Customs™ handles personal data in compliance with Swiss law (nFADP), EU GDPR, and U.S. CCPA (where applicable). By using our website, you agree to the terms outlined here.
1. Company Information (Impressum)
Business Name: IHC Ice House Custom Sagl
Legal Form: Swiss Limited Liability Company (Sagl)
UID/MWST: CHE-434.714.358 MWST
Registered Office:
Via San Bernardino 10,
CH-6532 Castione, Ticino, Switzerland
Phone & WhatsApp: +41 78 794 58 98
Email: info@icehousecustoms.com
Website: www.icehousecustoms.com
Represented by:
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John Huber (CEO)
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Efrem Serio (COO & Data Protection Officer)
2. What Data We Collect
We collect and process the following types of personal data:
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Name, email, phone number, WhatsApp contact
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Information voluntarily submitted via forms or service requests
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Vehicle information (make, model, requested services)
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Technical data (IP address, browser, device, session metadata)
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Anonymous usage and website analytics data
We do not collect sensitive personal data unless explicitly provided and consented.
3. Why We Collect It (Purpose & Legal Basis)
Your data is processed to:
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Communicate with you and respond to inquiries (Art. 6(1)(b) GDPR)
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Fulfill service orders and provide estimates (Art. 6(1)(b) GDPR)
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Improve our website and customer experience (Art. 6(1)(f) GDPR)
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Comply with Swiss and EU legal obligations (Art. 6(1)(c) GDPR)
We do not sell or share personal data with third parties for advertising purposes.
4. Cookies & Tracking
We use cookies for:
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Site functionality (language, navigation)
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Anonymous analytics (e.g., page views, session duration)
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No cookies are used for advertising or profiling
You can disable cookies in your browser settings, though some features may be limited.
5. Third-Party Services & Embedded Content
Our site may include:
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Social media links (Instagram, Facebook, WhatsApp)
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Embedded maps/videos (Google Maps, YouTube)
These platforms may collect personal data per their own privacy policies. We recommend reviewing those policies separately.
6. Data Storage & Retention
We store data:
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For the time needed to fulfill service or legal obligations
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At least 2 years per Swiss accounting law
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Securely, with access limited to authorized IceHouse Customs staff
Anonymous analytics may be stored indefinitely.
7. Data Security Measures
We implement:
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Encrypted website traffic (SSL)
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Server-side access controls
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Secure data storage & backups
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Internal data access limitations
While no system is 100% immune, we take all reasonable steps to protect your information.
8. International Data Transfers
If you access this website from outside Switzerland (EU or U.S.), your data may be transferred to and processed on secure servers in Switzerland. Where applicable, we use:
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Adequacy decisions by Swiss/EU authorities
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Standard Contractual Clauses (SCCs)
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Other safeguards as required by law
9. Your Data Protection Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Correct or update your data
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Delete or restrict processing
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Object to processing for specific reasons
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Receive a copy of your data (data portability)
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Withdraw consent at any time
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File a complaint with the FDPIC (Switzerland) or your local data protection authority (EU)
To exercise these rights, email: info@icehousecustoms.com
10. Legal Disclaimers
IceHouse Customs™ assumes no liability for:
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Errors or outdated content
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External links and third-party platforms
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Unauthorized use of our branding or content
Use of the website is at your own risk. For service-specific disclaimers, refer to our Terms & Conditions.
11. Intellectual Property
All content created by IceHouse Customs™, including the name, logo, images, text, and videos, is protected by intellectual property law.
Third-party trademarks/logos are displayed with permission or under fair use. All rights remain with their respective owners.
12. Updates to This Policy
This policy may be updated at any time. The latest version is always available at:
www.icehousecustoms.com/privacy-policy
Continued use of our website constitutes acceptance of these terms.
Contact the Data Protection Officer
John Huber
CEO & Deputy Contact
📍 Via San Bernardino 10, CH-6532 Castione, Switzerland
📧 info@icehousecustoms.com
Efrem Serio
COO & Data Protection Officer
📧 efrem@icehousecustoms.com
Effective Date: 14.07.2025
Last Updated: 14.07.2025